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Customer Retention Management (CRM)

Customer and Challenge

Our client is a leading provider of Green gold accessories from electronic wastages such as CPUs, Mother boards etc. They have thousands of repeat customers and agreements to be renewed time to time. However, it wasn’t easy with their existing method and they were looking for a custom CRM system.

After few remote meetings they agreed to hand us the development of their CRM system and implementation . To adopt it, the operator requested to customize all system levels. Our engineers together with other remote teams took the challenge.

Solution

Our CRM support monitoring the company’s sales team and keeping track of all interactions with customers. It also support them to include leads to the business and turn them into customers with the support of CRM.

In the course of the project, the team at VitalAPS proficiently accomplished the following tasks:

  • Cloud based system
  • Notifications & Emails
  • Client follow up reminders
  • Agreement Renewals
  • Customer management & pattern recognition
  • Event Management & more…

Contact Us

Phone: +1 (949) 899-0935

e-mail: info@ceylonxcorp.com

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About Us

We are a US, Canada, Australia & Dubai based company that has been developing software and technology solutions for more than 4 years.

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